I ordered a chest freezer 2 months ago.  It was on back order for 8 weeks, and scheduled delivery was June 8, today.  They called last night to say they'd be here between 0745-1145 to deliver it.  I had a pathway cleared out for them to bring it in through the front door.  No, they wanted to bring it in through the back door.  Well, I have a deck and a spa on that deck that takes up a lot of room.  They said they couldn't put it where I wanted it, so I told them to take it back. 
Several beefs:  1:  They didn't show up until 1155, after calling me at 1025 and saying it would be 30 minutes.  Uh-huh.  2.  They made it as though it's my fault that they can't deliver it.  Yes, they can, they wouldn't put the freezer on its end and take it down the stairs that way.  I took a similar freezer down there 9 years ago, and we put in a new washer and dryer, and took the old ones away (and they were bigger than the freezer).  So, I'm going to limp along on my old freezer and hope it doesn't conk out.  The damned thing frosts up and doesn't seal properly, but okay, I'll find a way to manage. 
Customer service called me and explained, and I explained back to them that I told them last week to bring it in through the front door.  That I would have a path cleared, and they might have to open the back door to get maneuvered, but it wouldn't be that hard to do (if they put the freezer on its end like I suggested). 
Now, the company has a bad rap with me, and they really shouldn't have to, but they don't control the delivery people, those are subcontractors.  I am not happy at all.